Return Policy

That’s My Seat turns the traditional in-store, custom furniture shopping trip into a 100% remote buying experience. Every piece of That’s My Seat furniture goes into production at the time of order, meaning it’s YOURS from the time the first pieces of frame wood are screwed together.

In order to build furniture from scratch and ship it anywhere in the lower 48 United States in just 15 days, we waste zero time.

Please read our cancellation, return, and refund policies below.

 

Cancellation, Returns, and Refund Policy

Last updated: May 17, 2020

Thank you for shopping at That’s My Seat.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on cancellation, returns, and refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cancellation, Returns, and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to That’s My Seat LLC, 11445 E Via Linda Suite 2 #414 Scottsdale, AZ 85259.
  • Service refers to the Website.
  • Website refers to That’s My Seat, accessible from thatsmyseat.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order, without giving any reason for doing so, within 24-hours of order placement, for a full refund. Any cancellation request after 24-hours from order submission, but prior to shipment, will be subject to a 50% cancellation fee. Submission of any order serves as acknowledgment that a custom piece of furniture is entering production.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 3 days from the day on which the order is confirmed cancelled. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods are in the original packaging
  • The Goods were not used or damaged

In the instance of Damaged, Defective, or Incorrect Product

  • We must be notified of any damage, manufacturing related defect, or incorrect product within 48 hours of delivery. Photographs must be included, and will be examined by our Customer Care and Quality Control team to verify the damage, defect, or incorrect product. Approval/denial for return/refund will be communicated by the Customer Care team once processed.

In the instance of Customer Dissatisfaction

  • If you aren’t satisfied with the product you’ve received, We will accept return of product(s) with the following stipulations;
    • A return charge of the greater of $200 or 50% of product cost
    • All return shipping charges are the customers responsibility
    • If product is not returned in original packaging, a flat $100 fee will be added to existing return charges.
    • All returns are subject to the inspection of our Quality Control team. Additional charges related to any damage that has occurred during the return process may be incurred by the customer.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized. See Customer Dissatisfaction section above for exceptions.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

That’s My Seat LLC
11445 E Via Linda Suite 2 #414
Scottsdale, AZ 85259

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Cancellation, Returns, and Refunds Policy, please contact us: